Frequently Asked Questions
Welcome to nicesnkpro, operated by A & N Shoe Service LLC. Below, you will find answers to common questions about ordering, shipping, payments, and more. If you still need assistance, feel free to contact us at contact@grabiiva.com.
1. How Long Does It Take to Process My Order?
Answer: We typically take 2-4 business days to verify and prepare your order for shipment. Processing occurs from Monday to Friday, 8:00 AM – 6:00 PM (PT), excluding weekends and major holidays.
2. When Will My Order Arrive?
Answer: Once your order is processed and shipped, delivery usually takes 5-7 business days. Our shipping timeframe also runs Monday to Friday, 8:00 AM – 6:00 PM (PT). Please note that unforeseen delays, such as carrier disruptions or extreme weather, can occasionally affect delivery times.
3. Do You Ship Internationally?
Answer: At this time, we only ship within the United States. We are not able to accommodate international orders or deliveries to territories outside the U.S.
4. What Shipping Methods Do You Use?
Answer: We partner with FedEx, UPS, and USPS to deliver your packages. The carrier is chosen based on factors like package weight, destination, and delivery speed to ensure reliable service.
5. Do You Offer Free Shipping?
Answer: Yes. Orders over $199 automatically qualify for free shipping within the United States. Orders under $199 incur a flat $7.99 shipping fee.
6. How Can I Track My Package?
Answer: After your order ships, you will receive an email containing a tracking number. You can use this number on the carrier’s website (FedEx, UPS, or USPS) to monitor delivery progress in real time.
7. Can I Change My Shipping Address?
Answer: If you need to update your shipping address, please email contact@grabiiva.com as soon as possible. We will do our best to accommodate changes before your order ships. Once an order is in transit, address modifications might not be possible.
8. Which Payment Methods Do You Accept?
Answer: We currently accept PayPal and Stripe. These platforms allow you to use major credit cards, debit cards, and bank transfers, ensuring flexible payment options for our customers.
9. Is My Payment Information Secure?
Answer: Absolutely. Both PayPal and Stripe utilize advanced encryption protocols to protect your financial details. Your card information is never stored on our servers, and all transactions take place in a secure payment environment.
10. Do You Charge Sales Tax?
Answer: Yes. A 5% sales tax is applied to all orders, calculated during checkout. This tax rate complies with local and federal regulations.
11. Can I Cancel My Order?
Answer: If you need to cancel an order, please reach out to us within 24 hours of purchase at contact@grabiiva.com. If your item has not shipped yet, we will do our best to cancel and refund your purchase. Once an order is in transit, the cancellation window closes, and you will have to proceed with a return after delivery.
12. How Long Do I Have to Return an Item?
Answer: You have 30 days from the date of delivery to initiate a return. Items must be in their original condition—unworn, unwashed, and with tags attached. For more information, please refer to our Refund and Returns Policy or email us for personalized support.
13. How Do I Initiate a Return?
Answer: To begin a return or exchange, contact us at contact@grabiiva.com with your order number and the reason for return. We will guide you through the steps, including obtaining a Return Merchandise Authorization (RMA) if needed, and provide you with our return address:
A & N Shoe Service LLC Attn: Returns (RMA# if applicable) 1077 Baxter Street, Suite I, Athens, GA, 30606, United States
14. How Long Does a Refund Take?
Answer: Once we receive and inspect your returned items, eligible refunds are processed within 2-5 business days. The credit will be applied to your original payment method, although bank processing times may vary.
15. Do You Accept Exchanges?
Answer: Yes. If you need a different size or color, we can exchange your item provided it is in stock. You are responsible for return shipping unless the exchange is due to an error on our part. Please contact us for availability and instructions before sending your product back.
16. What If I Receive a Damaged or Defective Product?
Answer: We strive for top-quality items. If your purchase arrives damaged or defective, notify us within 48 hours of delivery. Please email photos of the damage to contact@grabiiva.com, and we will help resolve the issue, whether through a replacement or a full refund.
17. Are There Any Non-Returnable Items?
Answer: Certain products may be marked as “final sale” or “clearance,” and these items are not eligible for returns. Additionally, personalized or custom orders cannot be returned unless there is a defect.
18. Do You Charge Any Handling Fees?
Answer: Standard handling fees are included in your shipping costs to cover packaging and materials. In rare cases, oversized or heavyweight items may incur additional fees, which will be clearly stated at checkout if applicable.
19. Where Are You Located?
Answer: nicesnkpro is operated by A & N Shoe Service LLC, located at: 1077 Baxter Street, Suite I, Athens, GA, 30606, United States
20. How Can I Contact Customer Support?
Company Name: A & N Shoe Service LLC
Company Number: 18012535
Address: 1077 Baxter Street, Suite I, Athens, GA, 30606, United States
Email: contact@grabiiva.com
Phone: +1 (203) 677-0926
Business Hours: Monday – Friday 8:00 am – 6:00 pm (Pacific Time, PT)
Response Time: Our customer service team typically responds within 12 hours during business days
Still have questions?
Feel free to get in touch at contact@grabiiva.com. Our goal is to make your shopping experience enjoyable and hassle-free, so we’re always ready to assist!