Returns & Refund Policy

Welcome to nicesnkpro, a brand proudly owned by A & N Shoe Service LLC. We value your satisfaction and strive to provide high-quality Nike shoes, jerseys, and exceptional customer support. This policy outlines our guidelines for returns, exchanges, and cancellations, ensuring that you have a clear understanding of your rights and our procedures.

Eligibility for Returns and Exchanges

  • Timeframe: You have up to 30 days from the date of delivery to initiate a return or exchange.

  • Condition: Items must be unworn, unwashed, and in their original packaging with tags attached.

  • Proof of Purchase: We require a valid proof of purchase or order confirmation to process returns or exchanges.

If your product meets these criteria, you are eligible for a return or exchange.

How to Return or Exchange an Item

  1. Contact Us: Email our customer support team at contact@grabiiva.com with your order number, reason for return, and any relevant photos if the product is damaged or defective.

  2. Obtain Authorization: Once approved, we will provide further instructions and a Return Merchandise Authorization (RMA) number if necessary.

  3. Ship Your Return:

  4. Exchange or Refund Processing: Once we receive your return, our quality assurance team will inspect it. Exchanges or refunds (minus any applicable fees) will be processed within 2-5 business days after the inspection is complete.

Return Conditions

  • Original Packaging: Products must be returned with all accessories and in the same condition as received.

  • Inspection: Upon arrival, items will be inspected for wear, damage, or missing parts.

  • Rejected Returns: If the item does not meet our return criteria, you will be notified, and the product may be sent back to you.

Return Shipping Costs

  • Customer Responsibility: The customer is generally responsible for shipping costs unless the product arrived damaged or defective due to our error.

  • Shipping Method: We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item without a tracking number.

Non-Returnable Items

  • Final Sale Items: Products marked as “final sale” or “clearance” are non-returnable.

  • Personalized or Custom Items: Any item that has been customized or personalized cannot be returned unless it is defective.

  • Used Items: Items that appear worn, washed, or altered are not eligible for returns or exchanges.

Damaged or Defective Products

We take pride in offering high-quality footwear and apparel. If you receive a damaged or defective product:

  1. Contact us at contact@grabiiva.com within 48 hours of delivery.

  2. Provide photos or videos clearly showing the damage or defect.

  3. We will arrange a replacement or provide a full refund (including shipping costs) once the damage or defect is confirmed.

Exchange Policy

  • Available Stock: Exchanges are subject to product availability. If the new item is out of stock, a refund will be issued.

  • Shipping Costs: The customer is responsible for return shipping costs unless the exchange is due to an error on our part.

  • Processing Time: Once your return is received and inspected, we will process your exchange within 2-5 business days.

Reason for Return

We understand that you may have different reasons for returning an item:

  • Sizing Issues: If your Nike shoes or jersey doesn’t fit as expected, we will help you find the correct size or provide a refund if unavailable.

  • Quality Concerns: If the product does not meet your expectations, contact our team for an appropriate resolution.

  • Changed Mind: If you have simply changed your mind, we offer refunds if the product meets our return criteria and is within the 30-day window.

Can I Change My Shipping Address?

  • Before Shipment: If you need to update your shipping address before the order is dispatched, please email contact@grabiiva.com immediately. We will do our best to accommodate the change.

  • After Shipment: Once your order has left our facility, we cannot guarantee that the address can be changed. In such cases, please contact the carrier directly with your tracking information.

Cancellation Policy

  • Order Processing: We begin processing orders as soon as they are placed. If you wish to cancel, contact us at contact@grabiiva.com within 24 hours of placing the order.

  • Shipped Orders: If your order has already been shipped, you will need to follow our return policy once the item is delivered.

Contact Information

If you have any questions or concerns about this policy, feel free to reach out to us at:

Company Name: A & N Shoe Service LLC

Company Number: 18012535

Address: 1077 Baxter Street, Suite I, Athens, GA, 30606, United States

Email: contact@grabiiva.com

Phone: +1 ‪(203) 677-0926‬

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 12 hours during business days

We appreciate your business and aim to ensure your satisfaction with every Nike shoe, jersey, and accessory you purchase from nicesnkpro. Thank you for choosing us for your footwear and apparel needs!